HAFA was introduced to simplify and streamline the short sale process. HAFA accomplishes this by utilizing

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standardized forms and by setting forth strict timeframes that both the servicer and borrower must adhere
to. The following is a 6-step summary of this streamlined process:
1. Servicers must consider HAMP eligible borrower for HAFA within 30 days of the date the borrower:
• Does not qualify for trial period plan
• Does not successfully complete trial period plan
• Is delinquent on HAMP modification by missing at least two consecutive payments
• Requests a short sale or Deed-in-Lieu
2. Servicer must proactively notify the borrower in writing of the availability of a short sale and
deed-in-lieu
•Servicer allows borrower 14 days to contact them with interest in these options
•After this timeline servicer has no further obligation to extend the HAFA offer
3. Servicer issues Short Sale Agreement (SSA) along with Request for Approval of Short Sale (RASS)
Document
• The servicer will send documents either proactively or at the request of the borrower
4. Once SSA is issued the borrower must sign and return SSA within 14 days of its effective date,
along with real estate broker listing agreement and information regarding subordinate liens
• Borrower is allowed 120 calendar days from SSA effective date to obtain a contract
• Can be extended up to one year with servicer approval
5. Within three days following the receipt of an executed purchase offer, the borrower (or listing
broker) must submit a completed RASS to the servicer
6. Servicers have 10 days to accept or deny a short sale request (RASS)
3. The servicer must review title and cannot charge the borrower in advance
• May be added to outstanding debt if transaction is not completed
4. Servicer must notify borrower of short sale and deed-in-lieu as foreclosure
avoidance alternatives, acting in the borrower’s best interest and seeking a final
resolution
5. It is a requirement that the property be listed with a licensed real estate
professional
6. If a servicer is not in compliance with the HAFA guidelines, issues with the
servicer should be addressed by the participating agent, not the homeowner
•A licensed agent is considered a HAFA “trusted partner” and is able to
work through the proper channels until the issue has been resolved
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